Terms & Conditions
The following policies are written in a gentle, straightforward style to match the calming theme of our website. They explain how we work together, what to expect when booking a session and how your personal information is handled. If anything feels unclear, please get in touch — I’m here to help.
Cancellation & Refunds
Therapy sessions are a special time we set aside for your healing. When someone doesn’t come or cancels late, that time can’t be given to another person. Here’s how we handle changes:
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Please give at least 24 hours’ notice if you need to cancel or reschedule your appointment. This helps me manage my schedule and reduces no‑shows.
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Late cancellations (less than 24 hours) and no‑shows will be charged the full session fee. If you bought a package, the missed session will count as used.
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Emergencies happen. If there’s a sudden illness or urgent situation, please let me know as soon as you can. We can discuss options, like rescheduling or adjusting the fee, on a case‑by‑case basis.
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If you’ve purchased a block of sessions and decide to stop, you can receive a pro‑rated refund for unused sessions. Used sessions are charged at the standard (non‑discounted) rate.
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If I need to cancel (for illness, training or emergencies), you won’t be charged. I’ll offer a new time that works for you.
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Refunds will be processed within 7–10 business days to your original payment method.
Terms and Conditions
Using Our Website and Services
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By visiting this website or booking a session, you agree to these terms. They’re here to make sure everyone knows what to expect and feels safe.
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What we offer – I provide individual therapy, listening circles and parent–child consultations. These services support your emotional well‑being and are not a substitute for emergency or medical care. If you or someone else is in crisis, please contact local emergency services immediately.
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Who can attend – Adults (18+) and minors with parental consent can book sessions. Please provide honest information about yourself so I can support you properly.
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Payment – Session fees and package prices are listed on the website. Payment is due in advance and processed securely through Razorpay.
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Confidentiality – What we discuss in session stays between us, unless there is a risk of serious harm to you or others. In those cases, I may need to involve trusted contacts or authorities to keep everyone safe.
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Intellectual property – All text, images and resources on this site belong to The Gentle Space. Please don’t reproduce or distribute them without permission.
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Updates – I may update these terms occasionally. When I do, the new version will appear on the website, and by continuing to use the site you accept the changes.
Shipping Policy
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No physical shipping – We do not sell or ship physical products. All services are delivered either in person or online.
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Digital resources – Sometimes I share worksheets or reading material. These are sent by email within two business days after your session.
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Because we don’t send physical items, there are no shipping costs and no need to track packages. For online stores, a clear shipping policy should explain how to handle missing or damaged packages. Here, our policy simply clarifies that there’s nothing to ship.
Privacy Policy
Your Privacy Matters
I take your privacy seriously. Indian law requires businesses to publish a policy explaining what data is collected, why it’s collected and how it’s kept safe. Here’s how I care for your information:
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What I collect – Your name, contact details, emergency contact, session notes and payment information. Session notes may contain sensitive health information.
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Why I collect it – To schedule and provide therapy, send reminders, process payments and share relevant resources. I only collect what I need for these purposes.
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Consent – By booking a session and sharing your details, you agree to this use of your information. You can choose not to share certain details, but it may limit the support I can offer.
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Sharing – I will never sell your data. I may share it only:
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To comply with the law or a court order;
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To prevent serious harm to you or someone else (e.g., suicide or abuse);
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With supervisors for professional consultation (your identity will be protected).
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How I protect your data – Records are stored securely (using encrypted digital storage or locked files). I keep them only as long as necessary and then delete or destroy them safely.
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Your rights – You may request to see or correct your personal information. To update or remove your details, email me at the address below.
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Grievance officer – If you have any concerns about how your data is handled, please contact me (see Contact Us). I aim to resolve concerns within 30 days.
Contact Us
I welcome your questions, feedback and booking requests. Here’s how you can reach me:
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Email: thegentlespace.hk@gmail.com — Feel free to write any time. I try to reply within two business days.
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Contact form: Use the form on the Reach Out page to send a message. Please avoid sharing sensitive personal details in this form.
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Response hours: Monday to Friday, 11 AM–7 PM (IST). Messages sent outside these hours will be answered on the next business day.
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Emergencies: I cannot provide emergency services. If you’re in crisis, contact Indian helplines such as iCall (+91 9152987821) or the Kiran Mental Health Rehabilitation helpline (1800‑599‑0019).